Terms of Service

You must have legal capacity and authority to act for the business you represent. You are responsible for ensuring that people using the business account are authorized. If you do not agree with these terms, do not create an account or purchase a service.

Nothing in these terms limits a right or remedy that cannot be excluded under applicable law.

You may use the website only for lawful purposes and in a way that does not interfere with its security, availability, or other users. Estimates, availability, and website content may change or contain errors that require correction.

You must provide accurate information, protect your credentials, and notify us of suspected unauthorized access. We may restrict or close an account associated with fraud, abuse, unsafe conduct, non-payment, or a material breach of these terms.

You are responsible for accurate pickup, delivery, recipient, package-size, quantity, schedule, and access information for every order, including imported batch rows. Review batch-wide settings and any individual overrides before checkout. You must package items appropriately and have authority to send them.

We may reject or cancel an order that is unsafe, prohibited, outside the service area, materially different from its booking details, or impracticable to complete. Delivery windows are estimates unless a specific written guarantee is included with the service.

Prices are stated in Canadian dollars and are subject to applicable taxes. Quotes are based on the details provided and may be adjusted if addresses, package dimensions, weight, wait time, access, or handling requirements change.

Stripe processes card and recurring membership payments. By confirming a transaction, you authorize the applicable charge and any clearly disclosed recurring renewal.

Use a billing code only if you are authorized to use it for the business account. Accepted billing codes can defer eligible order charges to a weekly invoice. A checkout amount of $0 due today does not mean that an invoiced order is free; the displayed amount due later remains payable.

Discounts and code eligibility depend on the code and service details shown at checkout. Pay invoices according to the payment instructions and due dates agreed for the business or stated on the invoice. Keep invoice-recipient and business contact information accurate, and contact support promptly about billing errors.

If you purchase a membership, the plan price, benefits, renewal frequency, and recurring-payment authorization shown during checkout apply. Eligible subscriptions may renew automatically until renewal is cancelled. Review the membership page for your current status and cancellation controls; cancelling renewal normally leaves benefits available until the end of the paid period.

Merchants are responsible for:

• Providing lawful, complete, and accurate order information.
• Using packaging appropriate for the item and delivery method.
• Ensuring someone can provide and receive the package where required.
• Not sending dangerous, illegal, restricted, perishable, or unusually valuable goods unless expressly accepted in writing.
• Reviewing tracking, service notices, fees, and cancellation terms.

You may not misuse the website, attempt unauthorized access, disrupt the service, submit fraudulent transactions, violate another person’s rights, or use Anaheim Express to transport prohibited goods.

Services may be unavailable or delayed because of demand, weather, traffic, road conditions, safety concerns, system outages, third-party failures, or other circumstances. We may modify or suspend a feature where reasonably necessary.

The portal uses Google Maps Platform for address and mapping features. Use of these features is also subject to the Google Maps/Google Earth Additional Terms of Service, incorporated here by reference. Google handles relevant information as described in its Privacy Policy.

• Google Maps/Google Earth Additional Terms of Service
• Google Privacy Policy

The Anaheim Express name, branding, website design, software, and original content are owned by Anaheim Express or its licensors. These terms do not transfer ownership or permit copying, resale, or commercial reuse without authorization.

To the extent permitted by law, Anaheim Express is not responsible for indirect, incidental, special, or consequential loss, including lost profit or business interruption. Liability for package loss or damage may be limited by the protection level and terms applicable to the order.

These limitations do not apply where prohibited by law and do not remove rights or remedies that cannot be waived under applicable law.

We may update these terms as services or legal requirements change. Material updates may be communicated through the website, account, or email where appropriate. Continued use after an update is subject to applicable notice and consent requirements.

These terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, subject to any mandatory law that applies in another jurisdiction.

Questions about these terms can be sent to support@anaheimexpress.ca, submitted through our contact page, or discussed by calling +1 (942) 688-1688.